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Standard Code | Standard Title | Standard Class | Order |
---|---|---|---|
GB/Z 27907-2011 |
Quality management - Customer satisfaction - Guidelines for monitoring and measuring 质量管理 顾客满意 监视和测量指南 |
China National Standards Quality management - |
English PDF |
GB/T 19013-2009 |
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards Quality management - |
English PDF |
GB/T 19010-2009 |
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 |
China National Standards Quality management - |
English PDF |
GB/T 19024-2008 |
Quality management - Guidelines for realizing financial and economic benefits 质量管理 实现财务和经济效益的指南 |
China National Standards Quality management - |
English PDF |
GB/T 19012-2008 |
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations 质量管理 顾客满意 组织处理投诉指南 |
China National Standards Quality management - |
English PDF |
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